Privacy Policy

Arcpoint Inc. ("Arcpoint," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services, including but not limited to Beam, Vector, and any other AI infrastructure solutions we may offer (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, job title, phone number, and password when you create an account or request information about our Services.
• Payment Information: Billing address, payment card details, and other financial information necessary to process payments (processed securely through our payment processors).
• Communications: Information you provide when you contact us for support, submit feedback, or communicate with us through any channel.
• API Usage Data: API keys, usage logs, and configuration settings related to your use of our platforms and services.

1.2 Information We Collect Automatically

When you access our Services, we automatically collect certain information:

• Usage Information: Details about your interactions with our Services, including compute usage, API calls, error logs, and performance metrics.
• Device and Browser Information: IP address, browser type, operating system, device identifiers, and referring URLs.
• Cookies and Tracking Technologies: Cookies, web beacons, and similar technologies to collect information about your browsing activities (see Section 5).

1.3 Information from Third Parties

• Business Partners: Information from companies that partner with us to provide Services.
• Service Providers: Enhanced information from our analytics, security, and infrastructure providers.
• Public Sources: Publicly available information relevant to our business relationship.

2. How We Use Your Information

We use the information we collect to:

• Provide and Maintain Services: Operate our platforms and products, process transactions, and provide customer support.
• Improve and Develop Services: Analyze usage patterns, optimize performance, and develop new features.
• Security and Fraud Prevention: Monitor for suspicious activity, prevent unauthorized access, and maintain the integrity of our systems.
• Communications: Send service updates, technical notices, security alerts, and marketing communications (with your consent where required).
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.
• Business Operations: Conduct analytics, measure performance, and manage our business relationship with you.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

3.1 Service Providers

• Cloud infrastructure providers (AWS, Google Cloud Platform).
• Payment processors.
• Analytics and monitoring services.
• Customer support tools.
• Security and compliance services.

3.2 Business Transfers

If Arcpoint is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.4 Protection of Rights

We may disclose information when we believe it is necessary to protect the rights, property, or safety of Arcpoint, our users, or others.

3.5 Consent

We may share your information with your consent or at your direction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state.
• Remember your preferences and settings.
• Analyze Service usage and performance.
• Provide security features.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Services.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest.
• Regular security assessments and penetration testing.
• Access controls and authentication mechanisms.
• Security incident response procedures.
• Employee training on data protection.

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Services you have requested.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.
• Maintain business records for analysis and auditing.

When retention is no longer necessary, we will delete or anonymize your information in accordance with our data retention policies.

7. International Data Transfers

Our Services are operated from the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. We implement appropriate safeguards for international transfers of personal data in compliance with applicable data protection laws.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a copy of your personal information in a structured, machine-readable format.
• Objection: Object to certain processing of your personal information.
• Restriction: Request restriction of processing of your personal information.
• Withdrawal of Consent: Withdraw consent where we rely on consent for processing.

To exercise these rights, please contact us using the information in Section 12.

8.1 Marketing Communications

You may opt out of marketing communications by:

• Clicking the "unsubscribe" link in our emails.
• Contacting us directly at privacy@arcpoint.ai.
• Adjusting your account preferences.

Note that you may still receive transactional and service-related communications.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell.
• The right to request deletion of personal information.
• The right to opt-out of the sale of personal information (we do not sell personal information).
• The right to non-discrimination for exercising privacy rights.

To exercise these rights, California residents may contact us at privacy@arcpoint.ai or use our designated request form.

10. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to be informed about our processing activities, the right to data portability, and the right to lodge a complaint with a supervisory authority. Our legal bases for processing include consent (where provided), contract performance, legal obligations, and legitimate interests.

11. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page.
• Updating the "Last Updated" date at the top of this Privacy Policy.
• Sending you an email notification for material changes.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after posting changes constitutes your acceptance of those changes.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Arcpoint Inc.privacy@arcpoint.aiarcpoint.ai

For data protection inquiries from the EEA, UK, or Switzerland, you may also contact our Data Protection Officer at dpo@arcpoint.ai.

14. Additional Disclosures for Specific Jurisdictions

Depending on your location, additional privacy disclosures or rights may apply. We will provide jurisdiction-specific notices as required by applicable law.

This Privacy Policy constitutes the entire agreement between you and Arcpoint regarding the privacy of your information and supersedes any prior agreements relating to the same subject matter.